How We Protect You

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ATTENTION: Don't rent any villa until you read this...

How we protect you from “This is Not What I Expected”

In a recent issue of Travel + Leisure magazine, the CEO of Airbnb made a shocking admission:

The single largest complaint we get every single day, he said, is

“This is not what I expected.”

It’s one thing when a $300 weekend cabin doesn’t match its photos. It’s entirely another when you’ve spent months planning a $40,000 family reunion in Tuscany, only to arrive and find…
  • Bedrooms smaller than advertised
  • A “short walk to town” that’s actually a 45-minute hike
  • A pool that’s more pond than paradise
  • A villa that looks nothing like those carefully angled website photos

With limited vacation time and three generations counting on you, there’s zero room for “not what I expected.”

Your Peace of Mind Starts Here

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With 25 years of experience arranging villa stays across five continents, we know how to find places that truly work for groups of all ages—whether you’re planning a reunion, milestone celebration, or multi-generational getaway.

Every villa we recommend is meticulously vetted across dozens of criteria. Beyond what photos show, we evaluate the details that matter most for shared travel: how spaces flow, bedroom layouts, privacy, accessibility, and how a home feels when everyone is together. Many villas are places we’ve personally stayed in, visited, or worked with extensively; others come through long-standing relationships with trusted local partners.

If it’s not a place we’d confidently recommend to our own family or friends, it doesn’t make the list. And if anything comes up during your stay, your dedicated concierge handles it immediately—no chasing owners, no language barriers, no lost time. You stay focused on what matters most: enjoying your time together.

Beyond the Villa

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Yes, you’ll say “wow” when you first see your villa. But that’s just the beginning of your story.

The most memorable moments come from experiences that touch your heart and bring people together – whether that’s your teens learning to make pasta from a local Nonna, or your parents discovering their ancestral village.

That’s why we pair every villa with a dedicated concierge – your local expert who crafts experiences perfectly matched to your group’s interests, ages, and the occasion you’re celebrating.

Think of your concierge as that well-connected friend who knows all the special spots – like that family-run restaurant serving Valencia’s best paella, or those hidden beaches that tourists don’t know about.

No AI-generated guide can match having a friend on the ground who opens doors to authentic, immersive experiences – the kind that turn your special event into stories you’ll share for years to come.