How We Protect You
Don’t rent any villa until you read this
How we protect you from “This is Not What I Expected”
In the March 2024 issue of Travel + Leisure magazine, Airbnb’s CEO made this shocking admission:
“The single largest complaint we get every single day is,
‘This is not what I expected.’”
It’s one thing when a $300 weekend cabin doesn’t match its photos. It’s entirely another when you’ve spent months planning a $40,000 family reunion in Sicily, only to arrive and find…
- Bedrooms smaller than advertised
- A “short walk to town” that’s actually a 45-minute hike
- A pool that’s more pond than paradise
- A villa that looks nothing like those carefully angled website photos
With limited vacation time and three generations counting on you, there’s zero room for “not what I expected.”
Your Peace of Mind Starts Here
With 25 years of experience arranging villa stays across five continents, we know just how to find that special place that will delight every generation – whether you’re planning a reunion, a milestone anniversary or birthday, a family heritage or roots trip, or a multi-generational holiday.
Every villa in our collection has been meticulously vetted 60 different ways, and we’ll match you with the perfect one for your special event. Our team of real-life humans personally inspect every detail, from bedroom sizes to walking distances, so you can be confident everything is exactly as described.
And should any issues arise during your stay, your dedicated concierge handles everything immediately. No chasing down property owners. No scrambling to find an English-speaking plumber on a Sunday. No precious family time lost trying to figure out how to get things to work. Instead, you get to focus on what matters most – creating those once-in-a-lifetime memories together.
Beyond the Villa
Yes, you’ll say “wow” when you first see your villa. But that’s just the beginning of your story.
The most memorable moments come from experiences that touch your heart and bring people together – whether that’s your teens learning to make pasta from a local Nonna, or your parents discovering their ancestral village.
That’s why we pair every villa with a dedicated concierge – your local expert who crafts experiences perfectly matched to your group’s interests, ages, and the occasion you’re celebrating.
Think of your concierge as that well-connected friend who knows all the special spots – like that family-run restaurant serving Valencia’s best paella, or those hidden beaches that tourists don’t know about.
No AI-generated guide can match having a friend on the ground who opens doors to authentic, immersive experiences – the kind that turn your special event into stories you’ll share for years to come.
